Refund Policy
Last updated: January 2, 2026
1. Overview
At SkillWork BD, we want you to be satisfied with our courses. This refund policy outlines the conditions under which you may request a refund.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all our courses. If you are not satisfied with the course within the first 7 days of purchase, you may request a full refund, subject to the following conditions:
- You have completed less than 25% of the course content
- You provide a valid reason for the refund request
- You submit the request within 7 days of purchase
3. Non-Refundable Items
The following are not eligible for refunds:
- Courses where more than 25% of content has been accessed
- Courses purchased more than 7 days ago
- Certification fees
- One-on-one mentorship sessions already conducted
- Promotional or discounted courses (unless otherwise stated)
4. How to Request a Refund
To request a refund:
- Send an email to refunds@skillworkbd.com
- Include your order number and registered email address
- Provide the reason for your refund request
- Our team will review your request within 3-5 business days
5. Refund Processing
Approved refunds will be processed within 7-10 business days. The refund will be credited to the original payment method. Please note that bank processing times may vary.
6. Course Cancellation by Us
If we cancel a course for any reason, you will receive a full refund or the option to transfer to another course of equal value.
7. Contact Us
For refund-related questions, contact us at:
Email: refunds@skillworkbd.com
Phone: +880 1XXX-XXXXXX
Working Hours: Saturday - Thursday, 9:00 AM - 6:00 PM (BST)